If you are placing an order from outside the UK, please contact us directly for shipping options.
1. Amending orders
Once you have placed your order it is immediately directed to our supplier for processing. This is a seamless process to ensure speed of delivery meaning we cannot alter or amend the order. Once your have received your order, if you decide an item(s) is unsuitable, you can return it. Please refer to section 3.
2. Cancelling orders
Once you have completed your order at checkout, it is immediately sent to our supplier for processing, so we are not able to cancel orders after they have been placed. If you change your mind and decide you do not want your order and wish to cancel, you will need to return the whole order once it has been delivered to you. Please follow the instructions in section 3. Returns.
In accordance with the Consumer Contract Regulations, you have 14 days from the first day that you receive the goods to return them. Should you decide to return your whole order within 14 days, we will refund you in full for the item(s) including the original shipping charge. Please note we only refund the standard delivery amount. Your refund will be processed once the goods have returned to our supplier. The Consumer Contract Regulations applies to EU countries only.
All postage and handling charges associated with returning the goods to our suppliers are your responsibility.
IMPORTANT! You must email our supplier at hello@yogamatters.com to notify them if you change your mind and wish to cancel your order. If you do not inform our supplier that you are cancelling your whole order, we will treat any goods sent back as a return. It is in your best interest to contact us to help us give you the best possible service.
3. Returns
We want all our customers to fall in love with their chosen items. However, if you’re unhappy with your purchase, please let us know as soon as possible and return within 30 days of purchase.
Our returns address is directly to our supplier at:
Yogamatters Returns
Unit 1 Follingsby Avenue
Follingsby Park
Gateshead
Tyne & Wear
NE10 8HQ
All returned items must be unused and in their original condition with garment tags attached. Where possible, we ask that you return all items in their original packaging. If you have broken cellophane seals on any items, please return all other labels and materials apart from the cellophane itself. Items that have been used cannot be returned. Any items that have clearly been used will be not refunded even if they are returned to us. Any rejected returns cannot be reshipped and will be destroyed upon receipt.
Please contact us if you are unsure about our returns process.
The postage and handling of your return is your responsibility. Please ensure that you obtain proof of postage when sending your parcel back as we cannot be held responsible for any orders that do not arrive back to us. You may be able to claim compensation through your chosen return service if you have proof of postage.
Returns can only be refunded to the person who originally placed and paid for the order, and the refund can only be processed back to the same payment method. Refunds can take up to 14 days after receipt of the return.
4. Exchanges
We are not able to offer an exchange service on unwanted goods. This ensures that we can maintain high stock levels and keep an up-to-date inventory at all times.
The quickest and easiest way for you to get exactly what you want in a different colour or size is to simply return the unwanted item and order another. Please refer to section 3. Returns.
5. Our delivery process
When you place an item in your shopping basket, you can use our delivery calculator to view the shipping cost within the basket section. This way, you know exactly how much you’re spending on delivery before you make any commitment to buy. Please ensure your delivery details are correct.
We‘ll send you an email when your order is dispatched and we use a signed for service for many orders, so it’s important that there is someone in to receive the goods. If this isn’t possible, we recommend you have your order shipped to an alternative delivery address. We can’t deliver to PO Boxes or packstation addresses. Please note that delivery times quoted are for your guidance only and are not guaranteed. The majority of our courier services offer a ‘Predict’ service. This is an SMS text to you on the morning of delivery outlining the timings of your delivery slot direct to your mobile phone. To receive this service, make sure enter your mobile number when placing your order. Most of our deliveries will occur between the hours of 08.00 and 19.00.
Please be aware that courier notes containing extra information for delivery are at the discretion of the delivery driver to comply with. We employ a signed for service in which the courier is expected to obtain a signature upon delivery. If a delivery note expressing alternate delivery instructions is complied with and this results in a lost parcel, any claim for compensation would be invalidated.
If everything in your order is in stock, we’ll aim to send it out within a day or so. If something is out of stock, we’ll ship what we have and cancel the rest. You will be notified via email should this be the case.
6. Delivery pricing & timescales
UK Mainland orders over £75 receive free shipping. Orders to UK Mainland under £75 are as follows on our standard delivery service:
| Time to Deliver | <2kg | >2kg |
|---|---|---|
| Up to 5 working days | £3.95 | £4.95 |
7. Delivery to Scottish highlands, offshore islands, Northern Ireland, Republic of Ireland, mainland Europe and Rest of World.
Please contact us directly for information on shipping and ordering your item.
8. Damaged, incomplete & undelivered orders:
Please visit our supplier’s delivery page here and read section 4.